Professional Training Courses, Events, and Opportunities

Here you will find all the NBV and partner Training Courses events and opportunities across the East Midlands. If you are holding an event you think we should know about, please get in touch with us on 0844 887 2568 or let us know via our contact page.

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Master Class: Customer Experience

November 24, 2021 @ 9:30 am - 1:30 pm GMT

Venue: Online

Tired of fighting to make sales? In this half-day Master Class, you will learn how to use customer feedback (aka Voice of the Customer) to understand and improve the experience of your customers, so they keep on buying and refer your products and services.

Course Content:

Seeing successful companies brag about their loyal customers? Concerned your customers don’t like you half as much as you deserve? Tired of fighting to makes sales?

In this half-day Master Class, you will learn how to understand and improve the experience of your customers, so they keep on buying and refer your products and services. You will leave with an action plan covering five key topics:

• Building a team

• Making sense of customer perceptions

• Creating action plans to improve customer experience

• Repairing and reviving relationships

• Choosing your next steps

During our time together you will speak with peers and challenge each other think differently about your customers, commit to actions, and receive materials to help you communicate with your team. Whether you work with consumers (B2C) or with other businesses (B2B), we will explore ways of using feedback to benefit you and your customers.

Guest speakers: Michelle Spaul

Michelle is a Customer Experience Consultant who believes small and medium-sized businesses deserve the competitive advantages enjoyed by big companies and understands the time and cost constraints that get in the way. With a long history of helping businesses, teams and individuals working more closely, more beneficially with clients and customers she knows what is necessary and how to deliver business results.

LIMITED PLACES!

Book Your FREE Place Today!

Details

Date:
November 24, 2021
Time:
9:30 am - 1:30 pm GMT

Organiser

nbv

Venue

online